At our discretion, some items that are non-returnable may be accepted subject to a restocking charge may apply to special order items (contact us to confirm if this applies to your products). Contact us to confirm whether or not a product would qualify for returns. In addition, any customized or special order items are not eligible for returns. This will ensure with can resolve the problem as quickly and effectively as possible.Īny opened, damaged, or used items are not eligible for returns. If you decide to accept a shipment that is suspected to be damaged, please note "damaged" or "concealed damage" on the bill of lading with the carrier. Very often, damage will be concealed and not noticed until it has been opened, and by signing received, most carriers will not accept liability for damage as they view this signature as a confirmation that the shipment was received in good order. It is recommended that you mark "concealed damage" on the the bill of lading for all shipments you receive, even if you do not see any damage. Please inspect your order upon delivery or pick-up and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
While residential products prioritize aesthetic over durability, commercial products prioritize durability over aesthetics. You can always contact us for any questions or concerns regarding the return process at be advised, due to the commercial nature of our products, minor scratches, scuffs, and defects are common. To start a return, you can contact us at can provide instructions on how and where to send your package. You’ll also need the receipt or proof of purchase included with your return package or with you in-store.
To be eligible for a return, items must be in original packaging, unused, and without damage.
If you are not able to arrange return shipping to our warehouse, please contact us to arrange return shipping on your behalf. Unfortunately, due to the commercial nature of our products, shipping costs are not eligible for refunds. Any return shipping costs must be paid for by the customer. Any unused products can be returned for a refund or store credit within 30 days of the date of purchase.
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